ABOUT NOKUKHULA

1. What is Nokukhula?

Nokukhula is a scalp-care brand built around a simple philosophy: scalp care is skincare for your scalp.

Our formulations combine targeted scalp-care actives with botanical extracts to help cleanse, hydrate, nourish and support a healthy scalp environment for healthier-looking hair.

2. Are Nokukhula products suitable for all hair types?

Yes. Nokukhula products are designed for all hair types and textures, including straight, wavy, curly and coily hair.

Our products can also be incorporated into routines that include protective styles such as braids, twists, locs, wigs and extensions.

3. Do I need to use all three products?

Not necessarily. Each product is designed to address a different scalp-care need.

• Scalp Reset Tonic — refreshes and helps cleanse the scalp between wash days.

• Follicle Activation Serum — supports healthy follicle function and scalp hydration.

• Hairline Bio-Repair Complex — provides targeted care for the hairline and edges.

For a complete scalp-care routine, we recommend using all three together.

PRODUCT QUESTIONS

1. How often should I use the Follicle Activation Serum?

For best results, apply to a clean, dry scalp once daily, unless otherwise directed on the product packaging.

2. How do I use the Hairline Bio-Repair Complex?

Apply directly to the hairline, temples and areas requiring targeted attention. Gently massage into the scalp and leave in.

3. How often can I use the Scalp Reset Tonic?

The Scalp Reset Tonic can be used between wash days whenever your scalp needs a refresh, including after exercise or when wearing protective styles.

4. Can I use the Scalp Reset Tonic without washing my hair?

Yes. The Scalp Reset Tonic is designed specifically for refreshing the scalp between wash days. Apply directly to the scalp and massage gently. Do not rinse.

5. Can I use Nokukhula products while wearing braids or protective styles?

Yes. The Scalp Reset Tonic is particularly useful between wash days and while wearing protective styles. The Follicle Activation Serum and Hairline Bio-Repair Complex can also be applied directly to accessible areas of the scalp and hairline.

6. Can I use more than one Nokukhula product at a time?

Yes. The products are designed to complement one another.

For the complete routine:

Step 1 — Reset: Scalp Reset Tonic
Step 2 — Activate: Follicle Activation Serum
Step 3 — Repair: Hairline Bio-Repair Complex

7. When will I see results?

Scalp health is a process and results vary from person to person. Consistent use is important. Some customers may notice improvements in scalp comfort, hydration and overall condition before noticing changes in the appearance of their hair.

8. Can I use Nokukhula products on a sensitive scalp?

If you have a sensitive scalp, introduce products gradually and monitor how your scalp responds. We recommend performing a patch test before first use.

Discontinue use if irritation occurs. If you have an existing scalp condition or are under medical treatment, consult a qualified healthcare professional before use.

9. Are Nokukhula products tested on animals?

Nokukhula does not test its products on animals.

10. Can I use Nokukhula during pregnancy or breastfeeding?

If you are pregnant, breastfeeding or have specific health concerns, we recommend discussing the ingredients in any cosmetic product with your healthcare professional before use.

ORDERS & DELIVERY

1. Where does Nokukhula deliver?

We currently deliver across South Africa. Delivery availability and costs are calculated at checkout based on your delivery address.

2. How long will my order take?

Orders are processed within our stated processing period and then handed to our delivery partner. Estimated delivery times may vary depending on your location.

3. How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information where available.

4. What happens if my order arrives damaged?

Please contact us as soon as possible after receiving your order and provide photographs of the damaged packaging and products. We will assess the issue and assist you with the next steps.

5. Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible. We cannot guarantee changes once an order has entered processing or has been dispatched.

RETURNS & REFUNDS

1. Can I return a product?

For hygiene and product-safety reasons, opened or used cosmetic products may not be eligible for return unless the product is defective, damaged or otherwise qualifies for a remedy under applicable consumer law.

Please review our full Returns & Refunds Policy before sending an item back.

2. What if I received the wrong product?

Contact us as soon as possible with your order number and photographs of the product received. We will investigate and assist you.

3. How do I request a return?

Contact our customer service team with your order number, reason for the return and any supporting photographs. We will advise you on the next steps.

NEED HELP?

Still have a question?

Contact the Nokukhula team and we'll be happy to assist.

Email: info@nokukhula.com